The UTAUT Model for Measuring Acceptance of the Application of the Patient Registration System
Keywords:
Hospital, Patient registration system, User acceptance, UTAUT
Abstract
The Covid-19 pandemic forced hospitals to innovate so that services comply with health protocols in the new adaptation period. Electronic Health (E-Health) such as online patient registration is expected to be a solution for hospitals with high patient visit rates. The purpose of this study was to analyze the level of user acceptance and the factors that influence the implementation of the online patient registration system for hospital patients. This research was conducted at PKU Muhammadiyah Gombong Hospital, which has implemented an online patient registration system based on Android since May 2020. The evaluation model uses Unified Theory of Acceptance and Use of Technology(UTAUT) and the analysis uses the Structural Equation Model (SEM) method using smart PLS. The results of the research show that all the hypotheses formed show valid values. So it can be said that the application of SIPENDOL in hospitals has been well received by users.
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References
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[23] Q. Wang et al., “Factors influencing patients’ intention to use hospital information system in the old-new transition period: A case study of Hospital Examination Reservation System,” 2022, [Online]. Available: http://dx.doi.org/10.21203/rs.3.rs-1957829/v1%0Ahttps://www.researchsquare.com/article/rs-1957829/v1
[24] S. Hu, K. Laxman, and K. Lee, “Exploring factors affecting academics’ adoption of emerging mobile technologies-an extended UTAUT perspective,” Educ. Inf. Technol., vol. 25, no. 5, pp. 4615–4635, 2020, doi: 10.1007/s10639-020-10171-x.
[25] Y. T. Chang, C. M. Chao, C. W. Yu, and F. C. Lin, “Extending the Utility of UTAUT2 for Hospital Patients’ Adoption of Medical Apps: Moderating Effects of e-Health Literacy,” Mob. Inf. Syst., vol. 2021, 2021, doi: 10.1155/2021/8882317.
[26] S. Srivastava and N. Singh Bhati, “The Use of UTAUT Model for Understanding Academicians’ Perception towards Online Faculty Development Programs (FDP),” Proc. IEEE Int. Conf. Advent Trends Multidiscip. Res. Innov. ICATMRI 2020, Dec. 2020, doi: 10.1109/ICATMRI51801.2020.9398475.
[27] S. R. Ekayanti and Irwansyah, “UTAUT in Communication Technology of Learning Management System,” 2018 Int. Conf. Adv. Comput. Sci. Inf. Syst. ICACSIS 2018, pp. 253–258, 2019, doi: 10.1109/ICACSIS.2018.8618172.
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[29] K. Al-Saedi, M. Al-Emran, E. Abusham, and S. A. El Rahman, “Mobile Payment Adoption: A Systematic Review of the UTAUT Model,” in 2019 International Conference on Fourth Industrial Revolution (ICFIR), 2019, pp. 1–5. doi: 10.1109/ICFIR.2019.8894794.
[30] A. Robles-Gómez, L. Tobarra, R. Pastor-Vargas, R. Hernández, and J. M. Haut, “Analyzing the Users’ Acceptance of an IoT Cloud Platform Using the UTAUT/TAM Model,” IEEE Access, vol. 9, pp. 150004–150020, 2021, doi: 10.1109/ACCESS.2021.3125497.
[31] R. J. H. Habeeb, S. M. S. Hilles, and A. M. Momani, “Social Commerce Adoption Based UTAUT Model for Consumer Behavior: Iraq Small and Medium Enterprise,” in 2021 2nd International Informatics and Software Engineering Conference (IISEC), 2021, pp. 1–8. doi: 10.1109/IISEC54230.2021.9672383.
[32] J. J. Sim et al., “Trust in Vendor and Perceived Effectiveness of E-Commerce Institutional Mechanisms in M-Commerce Adoption: A Revised UTAUT Model,” in 2018 8th IEEE International Conference on Control System, Computing and Engineering (ICCSCE), 2018, pp. 10–15. doi: 10.1109/ICCSCE.2018.8684964.
[33] C. Carlsson, J. Carlsson, K. Hyvonen, J. Puhakainen, and P. Walden, “Adoption of Mobile Devices/Services - Searching for Answers with the UTAUT,” in Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS’06), 2006, vol. 6, pp. 132a-132a. doi: 10.1109/HICSS.2006.38.
[2] E. Puspita, “Evaluasi Penerapan Pendaftaran Online Di Rumah Sakit Mata Solo,” Universitas Muhammadiyah Surakarta, 2018.
[3] S. Sukatmi and N. Ristani, “Sistem Aplikasi Pengambilan Nomor Antrian Berbasis Android Pada Rumah Sakit Imanuel Bandar Lampung,” J. Inf. dan Komput., vol. 5, no. 1, pp. 52–60, Oct. 2017, Accessed: Feb. 08, 2023. [Online]. Available: https://dcckotabumi.ac.id/ojs/index.php/jik/article/view/56
[4] S. Alkhasawneh and S. Alanazy, “Adopt ICT among academic staff in aljouf university: Using UTAUT model,” Mediterr. J. Soc. Sci., vol. 6, no. 1, pp. 490–494, 2015, doi: 10.5901/mjss.2015.v6n1p490.
[5] N. M. M. Wahyu Astani, N. L. P. A. Puspitaning Ati, and E. Ernawaty, “Analysis of Acceptance of E-Health Application By Users in Primary Healthcare Center in Surabaya City,” Indones. J. Public Heal., vol. 16, no. 1, p. 66, 2021, doi: 10.20473/ijph.v16i1.2021.66-78.
[6] F. N. Afiana, P. Subarkah, and A. K. Hidayat, “Analisis Perbandingan Metode TAM dan Metode UTAUT 2 dalam Mengukur Kesuksesan Penerapan SIMRS pada Rumah Sakit Wijaya Kusuma DKT Purwokerto,” MATRIK J. Manajemen, Tek. Inform. dan Rekayasa Komput., vol. 19, no. 1, pp. 17–26, 2019, doi: 10.30812/matrik.v19i1.432.
[7] N. D. Astuti, K. Adi, and A. S. Putro, “Analisis Penerimaan Sistem Pendaftaran Online Puskesmas Menggunakan TAM2 dan UTAUT,” J. Manaj. Inf. Kesehat. Indones., vol. 8, no. 2, p. 170, 2020, doi: 10.33560/jmiki.v8i2.285.
[8] Megawati and R. Firnandi, “Analisis Perbandingan Metode Tam dan Utaut Dalam Mengevaluasi Penerimaan Pengguna Sistem Informasi Manajemen Rumah Sakit (SIMRS) (Studi Kasus: Rumah Sakit Jiwa Tampan Provinsi Riau),” Semin. Nas. Teknol. Informasi, Komun. dan Ind., pp. 18–19, 2017.
[9] L. Reza, S. Sunardi, and H. Herman, “Penilaian Sistem Informasi Akademik Dengan Metode Technology Acceptance Model,” Fountain Informatics J., vol. 7, no. 1, p. 31, 2021, doi: 10.21111/fij.v7i1.6393.
[10] B. Al Aufa, I. S. Renindra, J. S. Putri, and M. I. Nurmansyah, “An application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model for understanding patient perceptions on using hospital mobile application,” Enferm. Clin., vol. 30, pp. 110–113, 2020, doi: 10.1016/j.enfcli.2020.06.025.
[11] V. Venkatesh, M. G. Morris, G. B. Davis, and F. D. Davis, “User Acceptance of Information Technology: Toward a Unified View,” MIS Q. Manag. Inf. Syst., vol. 27, no. 3, pp. 425–478, 2003, doi: 10.2307/30036540.
[12] I. Salamah and R. . Kusumanto, “Pengukuran Penerimaan Mobile Internet di Kalangan Mahasiswa Politeknik Negeri Sriwijaya,” Khazanah Inform. J. Ilmu Komput. dan Inform., vol. 3, no. 2, p. 95, 2018, doi: 10.23917/khif.v3i2.5162.
[13] R. L. Hasanah, F. F. Wati, and D. Riana, “TAM Analysis on The Factors Affecting Admission of Students for Ruangguru Application,” J. Sist. Inf., vol. 15, no. 2, pp. 1–14, 2019, doi: 10.21609/jsi.v15i2.778.
[14] M. Huda, “Analisis Penyerapan Budaya Kualitas Terhadap Keberhasilan Penerapan Sistem Manajemen Mutu Iso 9001 Di Perusahaan …,” J. Ilm. MEA (Manajemen, Ekon. …, vol. 4, no. 3, 2020, [Online]. Available: http://www.journal.stiemb.ac.id/index.php/mea/article/download/488/301
[15] O. K. Abayomi, N. E. D., and A. N. Ajao, “Factors Influencing the Adoption of Clinical Informatics Tools among Medical Doctors in South Africa,” SRELS J. Inf. Manag., vol. 14, no. 2, pp. 122–136, 2020, doi: 10.17821/srels/2020/v57i3/149658.
[16] S. Rahi, M. M. Othman Mansour, M. Alghizzawi, and F. M. Alnaser, “Integration of UTAUT model in internet banking adoption context,” J. Res. Interact. Mark., vol. 13, no. 3, pp. 411–435, Jan. 2019, doi: 10.1108/JRIM-02-2018-0032.
[17] L. Simatupang, I. Solvia, K. Kaban, and S. Lestari Ramadhani Nasution, “Analysis Of Factors Affecting The Acceptance Of Hospital Information System Using Utaut Method In Budi Kemuliaan Hospital Batam Year 2021,” Int. J. Heal. Pharm., vol. 3, no. 1, pp. 133–145, 2022, doi: 10.51601/ijhp.v3i1.135.
[18] H. S. T. Chang, H. G. Lee, and S. Y. Lee, “Intention to Subscribe to YouTube Channels: Trust in Creator and Trust in Content,” Asia Pacific J. Inf. Syst., vol. 31, no. 3, pp. 277–295, 2021, doi: 10.14329/APJIS.2021.31.3.277.
[19] K. A. M. Daud, N. Z. Khidzir, A. R. Ismail, and F. A. Abdullah, “Validity and Reliability of Instrument to Measure Social Media Skills Among Small and Medium Entrepreneurs at Pengkalan Datu River,” Int. J. Dev. Sustain., vol. 7, no. 3, pp. 1026–1037, 2018, [Online]. Available: www.isdsnet.com/ijds
[20] J. F. Hair, M. Sarstedt, L. Hopkins, and V. G. Kuppelwieser, “Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research,” Eur. Bus. Rev., vol. 26, no. 2, pp. 106–121, 2014, doi: 10.1108/EBR-10-2013-0128.
[21] V. Venkatesh, J. Y. L. Thong, and X. Xu, “Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology,” MIS Q., vol. 36, no. 1, pp. 157–178, Nov. 2012, doi: 10.2307/41410412.
[22] N. A. Shafly, “Penerapan Model UTAUT2 Untuk Menjelaskan Behavioral Intention dan Use Behavior Penggunaan Mobile Banking Di Kota Malang,” J. Ilm. Mhs. FEB, vol. 8, no. 2, 2018.
[23] Q. Wang et al., “Factors influencing patients’ intention to use hospital information system in the old-new transition period: A case study of Hospital Examination Reservation System,” 2022, [Online]. Available: http://dx.doi.org/10.21203/rs.3.rs-1957829/v1%0Ahttps://www.researchsquare.com/article/rs-1957829/v1
[24] S. Hu, K. Laxman, and K. Lee, “Exploring factors affecting academics’ adoption of emerging mobile technologies-an extended UTAUT perspective,” Educ. Inf. Technol., vol. 25, no. 5, pp. 4615–4635, 2020, doi: 10.1007/s10639-020-10171-x.
[25] Y. T. Chang, C. M. Chao, C. W. Yu, and F. C. Lin, “Extending the Utility of UTAUT2 for Hospital Patients’ Adoption of Medical Apps: Moderating Effects of e-Health Literacy,” Mob. Inf. Syst., vol. 2021, 2021, doi: 10.1155/2021/8882317.
[26] S. Srivastava and N. Singh Bhati, “The Use of UTAUT Model for Understanding Academicians’ Perception towards Online Faculty Development Programs (FDP),” Proc. IEEE Int. Conf. Advent Trends Multidiscip. Res. Innov. ICATMRI 2020, Dec. 2020, doi: 10.1109/ICATMRI51801.2020.9398475.
[27] S. R. Ekayanti and Irwansyah, “UTAUT in Communication Technology of Learning Management System,” 2018 Int. Conf. Adv. Comput. Sci. Inf. Syst. ICACSIS 2018, pp. 253–258, 2019, doi: 10.1109/ICACSIS.2018.8618172.
[28] L. Reza, S. Sunardi, and H. Herman, “Academic Information System Assessment of AKRB Yogyakarta Using UTAUT,” Khazanah Inform. J. Ilmu Komput. dan Inform., vol. 8, no. 1, pp. 52–58, 2022, doi: 10.23917/khif.v8i1.15533.
[29] K. Al-Saedi, M. Al-Emran, E. Abusham, and S. A. El Rahman, “Mobile Payment Adoption: A Systematic Review of the UTAUT Model,” in 2019 International Conference on Fourth Industrial Revolution (ICFIR), 2019, pp. 1–5. doi: 10.1109/ICFIR.2019.8894794.
[30] A. Robles-Gómez, L. Tobarra, R. Pastor-Vargas, R. Hernández, and J. M. Haut, “Analyzing the Users’ Acceptance of an IoT Cloud Platform Using the UTAUT/TAM Model,” IEEE Access, vol. 9, pp. 150004–150020, 2021, doi: 10.1109/ACCESS.2021.3125497.
[31] R. J. H. Habeeb, S. M. S. Hilles, and A. M. Momani, “Social Commerce Adoption Based UTAUT Model for Consumer Behavior: Iraq Small and Medium Enterprise,” in 2021 2nd International Informatics and Software Engineering Conference (IISEC), 2021, pp. 1–8. doi: 10.1109/IISEC54230.2021.9672383.
[32] J. J. Sim et al., “Trust in Vendor and Perceived Effectiveness of E-Commerce Institutional Mechanisms in M-Commerce Adoption: A Revised UTAUT Model,” in 2018 8th IEEE International Conference on Control System, Computing and Engineering (ICCSCE), 2018, pp. 10–15. doi: 10.1109/ICCSCE.2018.8684964.
[33] C. Carlsson, J. Carlsson, K. Hyvonen, J. Puhakainen, and P. Walden, “Adoption of Mobile Devices/Services - Searching for Answers with the UTAUT,” in Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS’06), 2006, vol. 6, pp. 132a-132a. doi: 10.1109/HICSS.2006.38.
Published
2023-03-30
How to Cite
Tugiman, T., Herman, H., & Yudhana, A. (2023). The UTAUT Model for Measuring Acceptance of the Application of the Patient Registration System. MATRIK : Jurnal Manajemen, Teknik Informatika Dan Rekayasa Komputer, 22(2), 381-392. https://doi.org/https://doi.org/10.30812/matrik.v22i2.2844
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