Analysis of User Satisfication with Graduates in Statistical Study Program Universitas Terbuka

  • Siti Hadijah Hasanah Universitas Terbuka
  • Dewi Juliah Ratnaningsih Universitas Terbuka
Keywords: Customer satisfaction index, Fishbein, GAP, IPA, Open and distance learning


Revolution 4.0 requires the Universitas Terbuka Statistics study program to change the educational curriculum that aims to produce quality graduate competencies. Therefore, to collect informationand evaluate the competence of graduates, it is necessary to conduct tracer study research on each graduate. This study aims to measure user satisfaction with graduate competencies using Gap analysis, Importance-Performance Analysis (IPA), Customer Satisfaction Index (CSI), and a multi-attribute Fishbein model. Based on the value of Gap and Science, the main priority that must be improved by graduates to meet user expectations is the ability to solve problems, generate ideas, and be able to present the results of these ideas in the form of reports/journals. The value of the level of suitability between user satisfaction and the importance of the ability of graduates is very good at 92.87% and a CSI value of 78.25%, which means that overall user satisfaction with graduates is good, besides thatbased on the results of the multi-attribute Fishbein model, an Ao value of 158.20 which means that graduate users have a positive attitude towards the abilities of UT Statistics program graduates.


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How to Cite
S. Hasanah and D. Juliah Ratnaningsih, “Analysis of User Satisfication with Graduates in Statistical Study Program Universitas Terbuka”, Jurnal Varian, vol. 5, no. 1, pp. 29 - 38, Nov. 2021.