FALIH, Zain Ammar; SATRIA, Deki; YASMA, Vandha Pradwiyasma Widartha. Enhancing Customer Complaint Management through AI-Based Business Process Improvement. MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer, [S. l.], v. 25, n. 2, p. 413–420, 2026. DOI: 10.30812/matrik.v25i2.5825. Disponível em: https://journal.universitasbumigora.ac.id/matrik/article/view/5825. Acesso em: 14 apr. 2026.