Sistem Informasi Penanganan Keluhan Pelanggan di Rumah Sakit Umum Surya Husadha Denpasar Berbasis Web
DOI:
https://doi.org/10.30812/matrik.v18i2.405Keywords:
Informatian System, Complaints Handling, HospitalAbstract
The hospital as one of the largest health installations always strives to implement quality services because it has an impact on customer satisfaction and brings in new customers. Customer complaints that are not handled properly will adversely affect the impression of the hospital. The difficulty faced by Surya Husadha General Hospital Denpasar is handling customer complaints that are still manual by wrote to the paper. This method is considered not maximal in efforts to provide handling and managing customer complaints. The purpose of this research is to build an information system for handling customer complaints that can help hospital customer care in managing customer complaints, confirm complaints to the relevant units and validate the actions taken. Customer complaint handling information systems can also produce complaints information that has been handled and has not been handled as well as customer complaints reports based on certain time units. The results of the research indicate that it has succeeded in building a complaints information system that can help customer care in managing customer complaints. The results of black box testing show that the system functions run well.
Downloads
References
[2] S. Supartiningsih, “Kualitas Pelayanan an Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan,†J. Medicoeticolegal dan Manaj. Rumah Sakit 10.18196/jmmr.2016, vol. 6, no. 1, pp. 9–15, 2017
[3] W. Kuntoro and W. Istiono, “Kepuasan Pasien Terhadap Kualitas Pelayanan di Tempat Pendaftaran Pasien Rawat Jalan Puskesmas Kretek Bantul Yogyakarta,†J. Kesehat. Vokasional, vol. 2, no. 1, p. 140, 2018
[4] I. Hadiyati, N. Sekarwana, D. K. Sunjaya, and E. P. Setiawati, “Konsep Kualitas Pelayanan Kesehatan berdasar atas Ekspektasi Peserta Jaminan Kesehatan Nasional Health Service Quality Concept based on Expectation of the National Health Insurance Participants,†MKB, vol. 49, no. 2, 2017
[5] L. Marliana, “Analisis Manajemen Layanan Keluhan Pasien Terhadap Kualitas Layanan Kesehatan Di Rsud. Am. Parikesit Tenggarong,†J. Adm. Reform, vol. 5, no. 2, pp. 69–78, 2017
[6] E. Yonasari, S. P. Arso, and W. Kusumastuti, “GAMBARAN PENANGANAN KELUHAN PELANGGAN DI UNIT CUSTOMER SERVICE RUMAH SAKIT UMUM DAERAH TUGUREJO SEMARANG,†J. Kesehat. Masy., vol. 6, no. 5, pp. 65–75, 2018
[7] Nofyat, A. Ibrahim, and A. Ambarita, “INFORMATION SYSTEMS WATER CUSTOMERS COMPLAINTS WEB-BASED ON,†IJIS, vol. 3, no. April, p. 10, 2018
[8] Anofrizen, R. Pramudita, N. Safitri, and Y. Sari, “Sistem Informasi Pengaduan Masyarakat Program Keluarga Harapan Kota Pekanbaru ( Studi Kasus : Dinas Sosial dan Pemakaman Kota Pekanbaru ),†Ilm. Rekayasa dan Manaj. Sist. Inf., vol. IV, no. 2, pp. 11–20, 2015
[9] M. R. Sofyan and E. Iryanti, “Aplikasi Penanganan Keluhan Mahasiswa Menggunakan Metode Prototipe,†in Seminar Nasional Teknologi Informasi dan Multimedia 2018 UNIVERSITAS AMIKOM Yogyakarta, 2018, pp. 19–24
[10] M. I. Dermawan, I. Aknuranda, W. Hayuhardhika, and N. Putra, “Pengembangan Sistem Informasi Penanganan Keluhan Warga Desa Berbasis Web ( Studi Kasus Pemerintah Desa Suwayuwo ),†J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 2, pp. 1557–1566, 2019
[11] H. Hasugian and M. Idrus, “Rancang Bangun Sistem Informasi Penanganan Keluhan,†in Seminar Nasional Teknologi Informasi dan Komunikasi 2015 (SENTIKA 2015), 2015, vol. 2015, no. Sentika, pp. 143–150
[12] D. P. Y. Ardiana, I. W. D. Suryawan, and E. Hartono, “Sistem informasi pengelolaan administrasi organisasi kemahasiswaan di stmik stikom indonesia,†J. Teknol. Inf. dan Komput., vol. 4, no. 2, pp. 156–165, 2018
[13] D. P. Y. Ardiana and L. H. Loekito, “Sistem Informasi Peramalan Persediaan Barang Menggunakan Metode Weighted Moving Average,†J. Teknol. Inf. dan Komput., vol. 4, no. 1, pp. 71–79, 2018
[14] V. Sahfitri, M. Nasir, and N. Sopiah, “Perancangan electronic Museum (e-Museum) sebagai Media Promosi Kain Songket Khas Palembang,†J. Inform. J. Pengemb. IT, vol. 3, no. 3, pp. 354–360, 2019
[15] G. W. Sasmito, “Penerapan Metode Waterfall Pada Desain Sistem Informasi Geografis Industri Kabupaten Tegal,†J. Pengemb. IT, vol. 2, no. 1, pp. 6–12, 2017
[16] J. Dermawan and S. Hartini, “IMPLEMENTASI MODEL WATERFALL PADA PENGEMBANGAN BERBASIS WEB PADA SEKOLAH DASAR AL-AZHAR SYIFA BUDI JATIBENING,†Paradigma, vol. 19, no. 2, 2017.
[17] R. S. Pressman, Software Engineering: A Practitioners Approach" 7TH EDITION. McGraw-Hill Publishing Company, 2010.
Downloads
Published
Issue
Section
How to Cite
Similar Articles
- Muhamad Nur Gunawan, Titi Farhanah, Siti Ummi Masruroh, Ahmad Mukhlis Jundulloh, Nafdik Zaydan Raushanfikar, Rona Nisa Sofia Amriza, Accuracy of K-Nearest Neighbors Algorithm Classification For Archiving Research Publications , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 23 No. 3 (2024)
- Anthony Anggrawan, Mayadi Mayadi, Application of KNN Machine Learning and Fuzzy C-Means to Diagnose Diabetes , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 22 No. 2 (2023)
- Renita Fitriani, Muhammad Tajuddin, DESAIN SISTEM INFORMASI SEKOLAH BERBASIS ANDROID , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 16 No. 1 (2016)
- Ni Gusti Ayu Dasriani, Anthony Anggrawan, Pengembangan Sistem Aplikasi Cerdas Memprediksi Penjualan Mebel Berbasis website , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 21 No. 1 (2021)
- Firda Yunita Sari, Maharani sukma Kuntari, Hani Khaulasari, Winda Ari Yati, Comparison of Support Vector Machine Performance with Oversampling and Outlier Handling in Diabetic Disease Detection Classification , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 22 No. 3 (2023)
- Ni Ketut Sriwinarti, Andres Faesal, SISTEM INFORMASI DISTRIBUSI PUPUK BERSUBSIDI PADA KECAMATAN GERUNG LOMBOK BARAT , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 15 No. 1 (2015)
- Moh.Erwin Indrawan, Ahmat Adil, IMPLEMENTASI RESTFUL WEB SERVICE ONE CHIP MULTI-CLIENT UNTUK MENGOPTIMALKAN PENJUALAN PULSA ALL OPERATOR , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 15 No. 2 (2016)
- Surahmat Surahmat, Alfred Tenggono, Analisis Perbandingan Kinerja Layanan Infrastructure As A Service Cloud Computing Pada Proxmox dan Xenserver , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 19 No. 1 (2019)
- Lalu Zazuli Azhar Mardedi, Ariyanto Ariyanto, Analisa Kinerja System Gluster FS pada Proxmox VE untuk Menyediakan High Availability , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 19 No. 1 (2019)
- Ilham Firman Ashari, Vanesa Adhelia, Expert System and IoT for Diagnose of Feline Panleukopenia Virus using Certainty Factor , MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer: Vol. 21 No. 2 (2022)
You may also start an advanced similarity search for this article.