PENGUKURAN TINGKAT KEPUASAAN PENGGUNA WEBSITE DENGAN MENGGUNAKAN METODE ANALISIS REGRESI BERGANDA
Keywords:
User Satisfaction, Easy of Use, Customization, Download Delay, Content
Abstract
The Ministry of Religion South Sumatra using a website to provide information and improve the quality of guidance, understanding and service to the community the religious life so from that user satisfaction is used to review the extent of reusability of the community enjoy the product services of the Ministry of religion of South Sumatra. This study aims to measure the level of satisfaction of users with the use of multiple regression model against the religious Ministry webiste of South Sumatra Province. To measure user satisfaction of the researchers use models of satisfaction variables i.e., Easy of Use, Customization, Download Delay, and Content. The results of this research can be concluded, that the Ease of Use of variable 0.005, variable Customization of 0.819, variable Download Delay of 0.185 and variable Content of 0.586. So the level of satisfaction of users of the website by using a model variable only Pearson Green and Easy of Use which are the value of 0.005 meaning affects significantly to variable User Satisfaction
References
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